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Terms and Conditions Service Plus

1. Designated Hotline

1.1 Personal and Territorial Scope

Olympus E-M1 non-commercial customers who have registered their E-M1 product and subscribed for the Olympus Newsletter within four weeks of purchase. Country : Austria, Belgium, Czech, Denmark, Finland, Germany, Greece, Ireland, Luxemburg, Netherlands, Norway, Poland, Portugal, Russia, Slovakia, Spain, Sweden, Switzerland, United Kingdom

1.2 Content

For any questions concerning the use of products, Olympus provides a free call support for all consumer products. In addition, "Hotline for E-M1" provides priority customer support (Technical , Repair (coordinate details of "Personal Pick-up Service") ) for E-M1 user by most experienced agents with a dedicated phone number.

1.3 Conditions of Hotline

The campaign "Hotline" is only offered in regard to the Olympus E-M1 model.
To benefit from the Hotline, the following conditions have to be fulfilled: The customer has to register the product within four weeks of purchase. The dedicated phone number for Hotline will be delivered to the customer on the "MyOLYMPUS"  website after registration. In addition to the product registration the customer also has to subscribe to the Olympus newsletter respectively receive the Olympus Newsletter already. At any time and without giving reasons each customer can unsubscribe from the Olympus newsletter and/or deregister the product. However, the customer only can benefit from Hotline if the product is registered and the customer is subscribed to the Olympus newsletter by the time the claim is asserted. Participation in the campaign is voluntary. Each participant agrees to be bound by these terms and conditions. Olympus reserves rights to change terms and conditions with prior notice to the customer.

1.4 Data Privacy

For registration of the product as well as subscription to the Olympus newsletter the provision of personal data by the customer is required. With registration of the product and subscription to the Olympus newsletter the customer expressly agrees to the use of given data by Olympus. Revocation of the consent to the storage and processing of data is possible at any time with future effect. Details of data use and data protection at Olympus follow from the Olympus Privacy Notice.

2. Personal Pick-up Service

2.1 Personal and Territorial Scope

Olympus E-M1 non-commercial customers who have registered their E-M1 product and subscribed for the Olympus Newsletter within four weeks of purchase. Country : Austria, Belgium, Czech, Denmark, Finland, Germany, Greece, Ireland, Luxemburg, Netherlands, Norway, Poland, Portugal, Russia, Slovakia, Spain, Sweden, Switzerland, United Kingdom

2.2 Content

Olympus provides a free "Personal Pick-up Service" by the carrier for the requirement of repair. Hotline coordinate details of pick up.

2.3 Conditions of Pick up Service

The campaign "Personal Pick-up Service" is only offered in regard to the Olympus E-M1 model.
To benefit from the "Personal Pick-up Service", the following conditions have to be fulfilled:
The customer has to call "Hotline" for setting up Pick-up service.
Personal Pick up Service will be provided by the selected carrier by Olympus and coverage area will be limited by the network of the carrier. In addition to the product registration the customer also has to subscribe to the Olympus newsletter respectively receive the Olympus Newsletter already. At any time and without giving reasons each customer can unsubscribe from the Olympus newsletter and/or deregister the product. However, the customer only can benefit from Personal Pick up if the product is registered and the customer is subscribed to the Olympus newsletter by the time the claim is asserted. Participation in the campaign is voluntary. Each participant agrees to be bound by these terms and conditions. Olympus reserves rights to change terms and conditions with prior notice to the customer.

2.4 Data Privacy

For registration of the product as well as subscription to the Olympus newsletter the provision of personal data by the customer is required. With registration of the product and subscription to the Olympus newsletter the customer expressly agrees to the use of given data by Olympus. Revocation of the consent to the storage and processing of data is possible at any time with future effect. Details of data use and data protection at Olympus follow from the Olympus Privacy Notice.

3. Fast-lane Repair


3.1 Personal and Territorial Scope

Olympus E-M1 non-commercial customers who have registered their E-M1 product and subscribed for the Olympus Newsletter within four weeks of purchase. Country : Austria, Belgium, Czech, Denmark, Finland, Germany, Greece, Ireland, Luxemburg, Netherlands, Norway, Poland, Portugal, Russia, Slovakia, Spain, Sweden, Switzerland, United Kingdom

3.2 Content

Olympus provides a "Fast-lane Repair" for the requirement of repair. Within this Service, the Olympus repair center processes any repair within 3 business days. In case repairs cannot be finished within 3 business days due to missing spare parts or other similar reasons. Olympus will contact customers immediately to arrange either an extension of repair time or other alternative solution that assures full customer satisfaction.

3.3 Conditions of Fast-lane Repair

"3 business days" refers only to the repair time and excludes transportation or transit time from and to the customer. In case of an out-of-warranty repair, counting of days starts from the day customer responded his consent to cost estimation by Olympus repair center. The customer has to call "Hotline" to receive benefit of Fast-lane Repair. In addition to the product registration the customer also has to subscribe to the Olympus newsletter respectively receive the Olympus Newsletter already. At any time and without giving reasons each customer can unsubscribe from the Olympus newsletter and/or deregister the product. However, the customer only can benefit from Fast-lane Repair if the product is registered and the customer is subscribed to the Olympus newsletter by the time the claim is asserted. Participation in the campaign is voluntary. Each participant agrees to be bound by these terms and conditions. Olympus reserves rights to change terms and conditions with prior notice to the customer.

3.4 Data Privacy

For registration of the product as well as subscription to the Olympus newsletter the provision of personal data by the customer is required. With registration of the product and subscription to the Olympus newsletter the customer expressly agrees to the use of given data by Olympus. Revocation of the consent to the storage and processing of data is possible at any time with future effect. Details of data use and data protection at Olympus follow from the Olympus Privacy Notice.

4. 6 Months Extended Warranty

4.1 Personal, Territorial and Time Scope

Olympus non-commercial customers who have registered their product and subscribed for the Olympus Newsletter within four weeks of purchase. Country : Austria, Belgium, Czech, Denmark, Finland, Germany, Greece, Ireland, Luxemburg, Netherland, Norway, Poland, Portugal, Russia, Slovakia, Spain, Sweden, Switzerland, United Kingdom

4.2 Content

The 6-Months-Extended-Warranty prolongs the warranty period of the implied statutory warranty during which customers can assert claims for defective/faulty deliveries under the local law applicable to the customer. The 6-Months-Extended-Warranty is not an independent additional warranty and it is without prejudice to the Olympus manufacturer's guarantee. The 6-Months-Extended-Warranty starts on the day on which the implied statutory warranty period ends. After that day claims can be brought by the customer for an additional period of 6 months. The customer has to provide proof of the purchase date to make any claims under the 6-Months-Extended Warranty. Should the customer have been granted an extended warranty period in respect of the same product also under another extended warranty promotion the warranty periods may not be cumulated and the extended warranty period for the product shall be the longer of the two periods.

4.3 Conditions of warranty extension

The customer has not unsubscribed from the Olympus Newsletter when making a claim under the extended warranty. This condition is without prejudice to the customer's right to unsubscribe from the Olympus Newsletter at any time. Participation in the campaign is voluntary. Each participant agrees to be bound by these terms and conditions. Olympus reserves rights to change terms and conditions with prior notice to the customer.

4.4 Data Privacy

The 6-Months-Extended Warranty shall in no way limit the rights of the customers under the applicable implied statutory warranty which shall be available regardless of any product registration or Newsletter subscription. For registration of the product as well as subscription to the Olympus Newsletter the provision of personal data by the customer is required. With registration of the product and subscription to the Olympus Newsletter the customer expressly agrees to the use of given data by Olympus. Revocation of the consent to the storage and processing of data is possible at any time with future effect. Details of data use and data protection at Olympus follow from the Olympus Privacy Notice.