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Terms and Conditions Service Plus

NOTE: Due to the transfer of the Olympus imaging business with effect as of 1 January 2021, the imaging business will be seamlessly continued by OM Digital Solutions GmbH (press release: https://www.olympus-global.com/news/2020/contents/nr01839/nr01839_00000.pdf). This will not have any impact on Olympus' warranty or service obligations which have accrued prior to such date; such service obligations under this Service Plus will be processed by OM Digital Solutions GmbH for Olympus.

1. Designated Hotline

1.1 Personal and Territorial Scope

Olympus E-M1 non-commercial customers, who have registered their E-M1 product and subscribed for the My Olympus Newsletter within four weeks of purchase. Country : Austria, Belgium, Czech, Denmark, Finland, Germany, Greece, Ireland, Luxemburg, Netherlands, Norway, Poland, Portugal, Russia, Slovakia, Spain, Sweden, Switzerland, United Kingdom

1.2 Content

For any questions concerning the use of products, OM Digital Solutions provides a free call support for all consumer products. In addition, "Hotline for E-M1" provides priority customer support (Technical , Repair (coordinate details of "Personal Pick-up Service") ) for E-M1 user by most experienced agents with a dedicated phone number.

1.3 Conditions of Hotline

The campaign "Hotline" is only offered in regard to the OlympusE-M1 model.

To benefit from the Hotline, the following conditions have to be fulfilled: The customer has to register the product within four weeks of purchase. The dedicated phone number for Hotline will be delivered to the customer on the "MyOlympus" website after registration. In addition to the product registration the customer also has to subscribe to the Newsletter respectively receive the Newsletter already. At any time and without giving reasons each customer can unsubscribe from the Newsletter and/or deregister the product. However, the customer only can benefit from Hotline if the product is registered and the customer is subscribed to the  Newsletter by the time the claim is asserted. Participation in the campaign is voluntary. Each participant agrees to be bound by these terms and conditions. OM Digital Solutions reserves rights to change terms and conditions with prior notice to the customer.

2. Personal Pick-up Service

2.1 Personal and Territorial Scope

Olympus E-M1 non-commercial customers who have registered their E-M1 product and subscribed for the Newsletter within four weeks of purchase. Country : Austria, Belgium, Czech, Denmark, Finland, Germany, Greece, Ireland, Luxemburg, Netherlands, Norway, Poland, Portugal, Russia, Slovakia, Spain, Sweden, Switzerland, United Kingdom

2.2 Content

OM Digital Solutions    provides a free "Personal Pick-up Service" by the carrier for the requirement of repair. Hotline coordinate details of pick up.

2.3 Conditions of Pick up Service

The campaign "Personal Pick-up Service" is only offered in regard to the Olympus E-M1 model.

To benefit from the "Personal Pick-up Service", the following conditions have to be fulfilled:

The customer has to call "Hotline" for setting up Pick-up service.

Personal Pick up Service will be provided by the selected carrier by OM Digital Solutions   and coverage area will be limited by the network of the carrier. In addition to the product registration the customer also has to subscribe to the Newsletter respectively receive the  Newsletter already. At any time and without giving reasons each customer can unsubscribe from the Newsletter and/or deregister the product. However, the customer only can benefit from Personal Pick up if the product is registered and the customer has subscribed to the Newsletter by the time the claim is asserted. Participation in the campaign is voluntary. Each participant agrees to be bound by these terms and conditions. OM Digital Solutions   reserves rights to change terms and conditions with prior notice to the customer.

3. Fast-lane Repair

3.1 Personal and Territorial Scope

Olympus E-M1 non-commercial customers who have registered their E-M1 product and subscribed for the Olympus Newsletter within four weeks of purchase. Country : Austria, Belgium, Czech, Denmark, Finland, Germany, Greece, Ireland, Luxemburg, Netherlands, Norway, Poland, Portugal, Russia, Slovakia, Spain, Sweden, Switzerland, United Kingdom

3.2 Content

OM Digital Solutions    provides a "Fast-lane Repair" for the requirement of repair. Within this Service, the OM Digital Solutions    repair center processes any repair within 3 business days. In case repairs cannot be finished within 3 business days due to missing spare parts or other similar reasons. OM Digital Solutions    will contact customers immediately to arrange either an extension of repair time or other alternative solution that assures full customer satisfaction.

3.3 Conditions of Fast-lane Repair

"3 business days" refers only to the repair time and excludes transportation or transit time from and to the customer. In case of an out-of-warranty repair, counting of days starts from the day customer responded his consent to cost estimation by OM Digital Solutions'  repair center. The customer has to call "Hotline" to receive benefit of Fast-lane Repair. In addition to the product registration the customer also has to subscribe to the Newsletter respectively receive the Newsletter already. At any time and without giving reasons each customer can unsubscribe from the Olympus newsletter and/or deregister the product. However, the customer only can benefit from Fast-lane Repair if the product is registered and the customer has subscribed to the Newsletter by the time the claim is asserted. Participation in the campaign is voluntary. Each participant agrees to be bound by these terms and conditions. OM Digital Solutions    reserves rights to change terms and conditions with prior notice to the customer.

4.  6 Months Extended Warranty

4.1 Personal, Territorial and Time Scope

Non-commercial customers who have registered their product and subscribed for the Newsletter within four weeks of purchase. Country : Austria, Belgium, Czech, Denmark, Finland, Germany, Greece, Ireland, Luxemburg, Netherland, Norway, Poland, Portugal, Russia, Slovakia, Spain, Sweden, Switzerland, United Kingdom

4.2 Content

The 6-Months-Extended-Warranty prolongs the warranty period of the implied statutory warranty during which customers can assert claims for defective/faulty deliveries under the local law applicable to the customer. The 6-Months-Extended-Warranty is not an independent additional warranty and it is without prejudice to any additionally granted manufacturer's guarantee. The 6-Months-Extended-Warranty starts on the day on which the implied statutory warranty period ends. After that day claims can be brought by the customer for an additional period of 6 months. The customer has to provide proof of the purchase date to make any claims under the 6-Months-Extended Warranty. Should the customer have been granted an extended warranty period in respect of the same product also under another extended warranty promotion the warranty periods may not be cumulated and the extended warranty period for the product shall be the longer of the two periods.

4.3 Conditions of warranty extension

The customer has not unsubscribed from the Newsletter when making a claim under the extended warranty. This condition is without prejudice to the customer's right to unsubscribe from the Newsletter at any time. Participation in the campaign is voluntary. Each participant agrees to be bound by these terms and conditions. OM Digital Solutions  reserves rights to change terms and conditions with prior notice to the customer.

Last Update: [January 2021]