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“3 Years Extended Warranty” service for the Olympus OM-D models

FAQ

How do I activate the extended warranty?

You must activate your extended warranty after purchase in order for it to take effect. Kindly follow the steps below:

  1. Visit MyOlympus (https://my.olympus-consumer.com/p/registration)
  2. Choose your language*
  3. Register your OM-D body*
  4. Fill in your personal information*
  5. Rub away the scratch field to reveal your unique activation code, go to your registeredproducts over view in your ‘MyOlympus‘ account and follow the activation process.

* If you‘ve already registered your OM-D body and yourself please log in to MyOlympus, go to your registered products overview and follow the activation process.

When does the extended warranty begin?

The activation of this warranty must be completed within the statutory/implied local warranty period valid in your country. It starts immediately after the expiry of the local warranty period or after other warranty periods, which may have been available within the scope of promotions.

When does the extended warranty expire?

It expires 36 months after the expiration of your local warranty period or after other warranty periods, which may have been available within the scope of promotions.

What do I have to do in case of damage or malfunction?

In case of malfunction, you should first call the designated hotline on 0080067108500* and speak directly with an expert specially trained in Olympus OM-D technologies. The expert will provide you with instructions for how to send in your camera. If you are sending your camera for necessary repair work, please send the OM-D body excluding any lenses, memory cards or accessories.

* All 00800-calls are free of charge. Some phone service providers do not permit access to 00800-numbers or require an additional prefix. Charges may apply here. Please contact your service provider directly for more details.

Terms and Conditions for “3 Years Extended Warranty”

1. Personal and Territorial Scope

The “3 Years Extended Warranty” service is available for sale to customers via the official distribution channels.

The offer to extend the warranty period is open for all customers from the following countries:
Germany, Austria, Switzerland, Netherlands, Italy, United Kingdom, France, Belgium, Luxembourg, Ireland, Spain, Portugal, Russia, Greece , Czech, Poland, Hungary, Romania, Croatia, Serbia, Slovenia, Slova- kia, and Bulgaria.

2. Content

Any complaints regarding incomplete, false or defective deliveries of Olympus products can be asserted by customers within a so called statutory or implied warranty period. Minimum requirements for that warranty period are laid down for EU member states in Directive 1999/44/EC on the certain aspects of the sale of consumer goods and associated guarantees but ultimately it is the national law which determines the terms of the warranty and the length of the warranty period.

With this service, non‐commercial customers do have the opportunity to extend the statutory/implied warranty of their country on the same terms for additional three years beyond the date on which the warranty period would otherwise have expired.

In case the customer is entitled to other additional warranty extensions deriving from local law or other Olympus campaign, the “3 Years Extended Warranty” service starts after expiration of these extensions.

The “3 Years Extended Warranty” does not affect the rights of the customer under the initial statutory/implied warranty or under the Olympus manufacturer’s guarantee.

Any claims under the “3 Years Extended Warranty” may be asserted either against the dealer or directly against Olympus Europa SE & Co. KG following the service procedures defined at the respective Olympus website.

3. Conditions

The “3 Year Extended Warranty“ service is only offered for Olympus OM-D models. This service is limited to one “3 Years Extended Warranty” per product.

Due to operational reasons to make this service effective it is mandatory that the customer is registering first his OM-D camera at MyOlympus (www.olympus-europa.com/register). Only after valid product registration it is possible to activate the “3 Years Extended Warranty” service following the steps defined on the Olympus website. Before the activation is completed Olympus cannot make the service effective.

The activation of “3 Years Extended Warranty” must be completed within statutory/implied local warranty period.

The customer has to deliver both warranty card and proof of purchase of the Olympus OM-D camera with the product in the event of repair. In case there is no reasonable relation between registered purchase date and proof of purchase, Olympus reserves the right to correct registered purchase date based on the proof of purchase provided by the customer. The warranty period and respective exten- sions will be counted from revised date of purchase.

4. Data Privacy

For registration of the product and activation of the “3 Years Extended Warranty” service the provision of personal data by the customer is required.

The details of data use and data protection at Olympus follow from the Olympus Privacy Notice under https://www.olympus.co.uk/privacy

5. Applicable Law

These terms and conditions and the contracts concluded within the framework of these terms and conditions are subject to German law. The Vienna Convention (UN Convention on Contracts for the International Sale of Goods of 11 April 1980) is not applicable.